Public offer for the provision of tour and excursion services
LLC “Idea Travel” (hereinafter – the Contractor) offers to conclude this agreement (hereinafter – the Offer) based on articles 435, 437 of the Civil Code of the Russian Federation with any individual (hereinafter-the Customer) on the terms set forth below.
Terms and definitions
Customer — an individual who has accepted the Offer, is thus a Customer of the Contractor’s services under this offer agreement and uses the Website to select and pay for services and any other actions related to the provision of services, on his own behalf or on behalf of third parties.
Contractor – LLC “Idea Travel”, 191167 St Petersburg, Atamanskaya str, 3/6, building “SH”, office 2, ОGRN 1177847363858, INN 7842143757, which placed the offer on the website ideatravelrussia.com
Tours and excursion service – fixed package of tourist services for the organization of services for Customer in the territory of the Russian Federation.
Offer – present public offer of the LLC “Idea Travel”, 191167 St Petersburg, Atamanskaya str, 3/6, building “SH”, office 2, ОGRN 1177847363858, INN 7842143757 for the provision of tour and excursion services.
Website – a set of web pages hosted on a virtual server and forming a single structure, located in the Internet information network, access to which is provided by a domain name ideatravelrussia.com
The parties – are the Contractor and the Customer who accepted the Offer. Individually referred to as “Party”.
1. Subject of the offer, procedure and conditions of acceptance
1.1. The offer regulates the terms and procedure for providing tour and excursion services (hereinafter referred to as Services) and contractual obligations (rights and obligations) arising in this regard from the Contractor and the Customer.
1.2. The provision of services to the Customer is made exclusively on the terms of the Offer and only in the case of its full and unconditional acceptance. Partial acceptance, as well as acceptance on other terms is not allowed. The Customer’s use of the Contractor’s services on the terms proposed in the Offer indicates that they have entered into a corresponding agreement by performing specific actions.
1.3. Provision of services to the Customer is carried out on the terms of the Offer exclusively for personal purposes that are not related to the implementation of the customer’s business activities. The customer accepts and agrees that it has no right to use the services of the Contractor for the purpose of advertising its goods (works, services), as well as goods (works, services) of a third party, as well as for the subsequent resale of services.
1.4. The subject of the Offer is to provide the Customer with the services selected by them, as well as access to the Website service that allows you to fill in and transfer the data necessary for the provision of services to the Contractor.
1.5. The contractor is not responsible for the actions of persons acting on its behalf and on its behalf or on its own behalf, but on behalf of the Contractor, including in connection with the provision of services to the Customer by such persons.
1.6. By clicking “Pay” in the form offered by the Website’s functionality for automatic payment, the Customer confirms his familiarity with the terms of the Offer, expresses full, unconditional and informed consent to all its terms, confirms his legal capacity, financial solvency, availability of legal powers for accepting the Offer, purchasing services, making payments in favor of (for) third parties, is aware of the responsibility for the obligations imposed on him as a result of accepting the Offer, and also agrees to the processing of personal data.
1.7. The Customer confirms and agrees that he/she has read the terms of this Offer before performing the acceptance actions set out in the Offer. The Customer confirms and agrees that the terms of the Offer and other mandatory rules are fully understandable to him. The Customer confirms and agrees that in the case of booking and payment for services by his representative, all actions (inaction) of his representative (s) are performed with his knowledge, consent and in the interests of the Customer.
2. Rights and obligations of the parties
2.1. The Performer is obliged to:
2.1.1. Refrain from any actions that may hinder the Customer’s exercise of the right to use the Website within the limits set by the Offer.
2.1.2. Use all personal data and other confidential information about the Customer only in accordance with the Offer, and do not transfer the documentation and information about the Customer to third parties, unless otherwise expressly provided for in the terms of the Offer. The Customer transmits this information to the Contractor in an amount sufficient for the Parties to fulfill their obligations.
2.1.3. Provide the Customer with complete and sufficient information about the services, as well as instructions for selecting (booking) and paying for the services, in accordance with the requirements of the law. The Parties agreed that the information posted on the Contractor’s Website is complete and sufficient.
2.1.4. The Сontractor is not responsible for the performance and / or security of information communication channels used by the Customer, including those used to access the Contractor’s Website.
2.2. The performer has the right to:
2.2.1. Make unilateral changes to the offer by publishing new versions of it.
2.2.2. Temporarily stop the operation of the Website, as well as partially restrict or completely stop access to the Website until the necessary maintenance and/or modernization of the Website is completed. The customer shall not be entitled to claim damages for such temporary suspension of work or restriction of the Website’s availability.
2.2.3. Require the Customer to fill in the necessary sections of information requested by the Contractor, necessary for the Contractor to make a decision about the possibility of providing services to the Customer. In case of refusal of such filling, the Contractor has the right to refuse to provide services to the Customer.
2.2.4. In the absence of the Customer’s full and unconditional consent to the terms of the Offer, refuse to provide services to the Customer.
2.2.5. Refuse to provide services to the Customer if it does not meet the requirements and criteria established by the Contractor and the current legislation.
2.2.6. Cancel the order made by the Customer in cases specified in the Offer, including if the Customer specifies incorrect and / or false information, as well as in case of violation of other terms of the Offer by the Customer.
2.3. The customer is obliged to:
2.3.1. Use the Website only within the limits of the rights and in the ways provided for in the Offer.
2.3.2. When selecting (booking) services, provide real information on his/her behalf and third parties, if these persons have authorized him to perform such actions.
2.3.3. Refrain from copying in any form, as well as from changing, supplementing or distributing the site content or information contained on it without the appropriate written permission of the Contractor.
2.3.4. Do not use any devices or computer programs to interfere or attempt to interfere with the normal functioning of the Website and the services provided by it.
2.3.5. The customer may not reproduce the Website for commercial purposes (including for a fee), including as part of collections of software products, without the written consent of the Contractor.
2.3.6. Read all the terms of the Offer, as well as other mandatory rules specified on the Website when choosing (booking) and paying for services.
2.3.7. Pay in full the cost of services before the start of their provision or any other date specified by the Contractor.
2.3.8. When paying for services, specify the full name, first name, and patronymic (if available) of the individual for whom the services are provided. The customer is notified of the possible establishment of rules for the provision of services to a particular individual with the impossibility of their subsequent transfer to another individual without the special written permission of the Contractor.
2.3.9. Provide all data requested by the contractor, necessary for the provision of services.
2.4. The customer has the right to:
2.4.1. Make his/her own decision about choosing (booking) and paying for services by fully and unconditionally accepting the terms of this Offer.
2.4.2. Use the Website’s services, as well as perform other actions within the Website’s capabilities necessary for selecting (booking) and paying for services.
2.4.3. Select (book) and pay for services using the services provided by the Website.
3. The order of payment and conditions of refund
3.1. Information about payment methods is posted on the Contractor’s Website.
3.2. The customer has the right to make payment by the following non-cash methods:
– transfer of funds by the Customer to the Contractor’s Bank account using the Bank details via the Bank account, Bank branch or online Bank;
– transfer of funds by the Customer using electronic payment systems on the Contractor’s website;
– transfer of cash by the Customer at the Contractor’s office.
The customer is recognized as having duly fulfilled the payment obligation at the time of receipt of funds to the Contractor’s current account.
3.3. If the Customer refuses to pay for services confirmed and not provided by the Contractor, all expenses of the Contractor related to the organization of services are not refundable.
If the Customer refuses of the services, the money received by the Contractor remains with the Contractor as a non-refundable compensation for expenses incurred in accordance with the terms of the Offer and a fine for improper performance by the Customer of the terms of the Offer.
3.4. The refund for amount paid by the Customer (including the Customer paid for the services of a Contractor by non-cash payment authorization letter from a third party) and provided by the Contractor is possible only on the basis of a judicial act, which confirms the inadequate provision of services by the Contractor or the Commission by third parties is illegal (fraudulent) action.
In all other cases, a refund is possible only with the consent of the Contractor.
3.5. If the Customer refuses the services, the Customer sends a written notice to the Contractor. The contractor reviews it within 3 business days and determines the amount to be refunded, according to clause 3.4. and 3.5.
3.6. The Сustomer fills out an application for a refund and sends it to the Contractor by email email@example.com or on paper at the address: 191167 St Petersburg, Atamanskaya str, 3/6, building “SH”, office 2. The return request must contain the following information:
– customer data
– list of services
– payment method for services
– reason for refusal
– documents confirming the validity of the Customer’s requirements in accordance with clause 3.5. of the Offer.
3.7. After receiving a letter for a refund, the Contractor transfers the money:
– when paying by Bank cards or online banking – to the Customer’s payment card, from which the payment was made, within the terms determined by the rules of banking operations;
– when paying in cash or at a Bank branch – by cash payment at the address: 191167 St Petersburg, Atamanskaya str, 3/6, building “SH”, office 2
– when paying from a Bank account – to The customer’s Bank account from which the transfer was made.
3.8. In case of cancellation and / or change of the service provision at the initiative of the Contractor, the Contractor either provides the Customer with similar services in other terms agreed by the Parties, or returns the full cost of the paid services to the Customer.
3.9. The customer confirms and agrees that the procedure and grounds for refusing services and returning funds are known and understood by the Customer.
4.1. In case of non-fulfillment or improper fulfillment of any of the Parties ‘ obligations, the Parties shall be liable in accordance with the legislation of the Russian Federation.
4.2. The contractor does not accept responsibility for the Website’s compliance with the Customer’s expectations.
4.3. The contractor is not responsible for technical interruptions in the operation of the Website. However, the Contractor undertakes to take all reasonable measures to prevent such interruptions.
4.4. The customer is responsible for providing accurate data.
4.5. The contractor is not responsible for any kind of losses that occurred as a result of the Customer’s use of the Website and the services provided by it. The Customer confirms and agrees that under no circumstances shall the Contractor, its employees, managers, officers or other related parties, sponsors, intermediaries, representatives, partners or any other persons, including those acting on behalf of the Website / Contractor, be liable for any direct or indirect damages resulting from the services provided by the Contractor, as well as from unauthorized access to the Customer’s personal data, including lost profits.
4.6. In all circumstances, the Contractor’s liability in accordance with article 15 of the Civil code of the Russian Federation is limited to 5,000 (five thousand) rubles of the Russian Federation and is assigned to the Contractor if his actions are proved in court.
4.7. The contractor is not responsible for non-compliance of the rendered services with the Customer’s expectations and / or their subjective assessment. The customer confirms and agrees that the Contractor is not the person responsible for the quality, as well as for other consumer and other properties (qualities) of the Events included in the services, since it is not a party to the relevant service agreement in connection with the Events.
4.8. The Parties are released from liability for non-performance and / or improper performance of their obligations under the Offer, as well as any other agreements, in the event of force majeure, i.e., circumstances of an objective nature that are outside the will of the Parties and arose after the conclusion of the contract on the terms of the Offer. Force majeure circumstances include, in particular, strikes, floods, earthquakes, hurricanes, other natural disasters and military actions (local and international scale), diseases and / or ailments of artists participating in the Event, as well as man-made and man-made disasters, as well as acts of state authorities and local self-government, etc.
5. Personal data
5.1. To fulfill the obligations assumed by the Contractor, the Customer agrees to provide and consent to the processing of personal data in accordance with the Federal law “on personal data” of 27.07.2006 No. 152-FZ on the terms and for the purpose of proper execution of the Offer. Personal data is understood as personal information that the Customer provides about himself or persons on behalf of and in the interests of whom he acts independently to make an acceptance, as well as to fulfill the obligations assumed by the Contractor.
5.2. Processing of personal data means recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data that do not fall under special categories, the processing of which, according to the current legislation of the Russian Federation, requires the written consent of the Customer. The period of use of the personal data provided is unlimited.
5.3. Such actions with personal data are performed in order to fulfill the Contractor’s obligations under the Offer, to provide the Customer with feedback when using the Website, as well as to send information and messages to the Customer.
5.4. Processing of the Customer’s personal data is performed by the Website using databases on the territory of the Russian Federation and in accordance with the current legislation.
5.5. The contractor does not process, store or transmit any data of the Customer’s payment means, including, but not limited to, numbers and data of Bank cards and electronic wallets. Processing of such data in order to ensure that the Customer can pay for services on the Website is carried out by the payment system “PSKB Online”, the confidentiality of data is provided by JSC Bank PSKB (pscb.ru).
5.6. The customer may revoke the consent to the processing of personal data at any time by sending a corresponding notification to the e-mail address firstname.lastname@example.org. At the same time, the Customer understands that in this case, taking into account the specifics of the Website, by such a revoke, he unilaterally refuses to use the Website and the services provided and terminates the relevant relationship with the Contractor.
6. Consideration of disputes
6.1. All disputes, disagreements and claims that may arise in connection with the execution, modification, termination or invalidation of the Offer, the Parties will seek to resolve through negotiations in compliance with the mandatory claim procedure. In the event of a claim against the Contractor, they are sent by the Customer together with the application of duly certified documents justifying the stated requirements within 15 (fifteen) working days from the date of the cause of the claim to the email address email@example.com. Claims sent after the specified period are not subject to review.
6.2. The contractor sends claims to the Customer in case of their occurrence for any details provided by the Customer when accepting the Offer.
6.3. Within 30 (thirty) business days from the date of receipt of the message specified in clause 7.1. of the present Offer the Party receiving the message is obliged to send a response to this message.
6.4. If the response to the message is not received by the sending Party within 30 (thirty) business days from the date of sending the corresponding message, or if the Parties do not come to an agreement on the claims and/or disagreements that have arisen, the dispute shall be referred to the judicial authorities. However, in the case of a dispute under the jurisdiction of the arbitration court, it is subject to consideration in the Arbitration court of St. Petersburg and the Leningrad region or the court of General jurisdiction at the location of the Contractor.
7. Final provisions
7.1. The offer comes into force from the moment it is posted on the Contractor’s Website and is valid indefinitely. The provisions of this paragraph also apply to changes and / or additions to the Offer.
7.2. All changes and / or additions made to the Offer are subject to posting on the Contractor’s Website and take effect from the moment such changes and/or additions are posted on the Contractor’s website. In this case, the Contractor has the right to make changes to the Offer at any time, but with mandatory publication on the Website.
7.3. In all other matters that are not established by the Offer, the Parties are guided by the provisions of the legislation of the Russian Federation. The law applicable to the relations of the Parties under the Offer is the law of the Russian Federation. If the Customer is a citizen (subject) of a foreign state, then the above mandatory rules of foreign law shall be applied only in cases and in accordance with the procedure established by the legislation of the Russian Federation.
8. Contractor’s details
LLC “Idea Travel”
191167 St Petersburg, Atamanskaya str, 3/6, building “SH”, office 2
Taxpayer number (INN) 7842143757
Registration number (OGRN) 1177847363858
JSC Bank PSKB
Current acc: 40702810100000032652
Corr. Acc. 30101810000000000852